Q. Mum is 83, a widow and lives at home. I am concerned about her welfare but she refuses to consider moving to an Aged Care facility Home. She receives $916 a fortnight Age Pension and has a $140,000 Term deposit with the Bank. What form of home assistance is she entitled to and who should we contact for help?

A. Residing at home as long as possible is a key priority for most elderly people. Whilst there is a general acceptance that they need assistance in some aspects of daily living, they fiercely value their independent living.

Access to Home Care Packages (HCP) is initiated via “my aged care” and the Department of Human Services. The program provides services to assist individuals to remain at home for as long as possible by providing choice and flexibility in the way support and care services are provided.

To be eligible for a HCP your mum must be assessed by the Aged Care Assessments Team (ACAT). The ACAT will then prepare a letter confirming eligibility for a HCP and detail the level of care your mum is approved for.

The level of Government subsidy available depends upon what level of support your mum is deemed to require. There are four levels of HCP available; level 1 for basic needs, $22.66 Government subsidy per day, level 2 for low level care needs, $41.22 Government subsidy per day, level 3 for intermediate care needs, $90.62 Government subsidy per day and level 4 for High level care needs, $137.77 Government subsidy per day.

Your mum will then be placed in the national priority queue for HCP and will be contacted when a package becomes available. Waiting times will vary and could be as long as 14 months! Once offered, your mum will have up to 56 days to accept the package and choose a provider.

You should meet with providers in your area to discuss Services available. Services can be tailored based on your mum’s personal needs and the funding available. These may include, transport for shopping and appointments, social support by way of companionship, domestic assistance for household tasks such as cleaning and lawn mowing, personal care assistance for bathing or dressing, food services such as assistance with preparation or delivery of meals, home modifications for example installing medical alert alarms, ramps and rails.

HCP cannot be used as a general source of income for day to day living expenses rather, they are a subsidy paid to HCP providers. Your mum can choose which HCP provider she would like to use for particular services she requires.

When accepting an HCP, the recipient may be asked to pay a range of fees towards the cost of their care depending on their circumstances. A Basic Daily Care fee is negotiated between the recipient and the provider. The maximum daily care fee is capped at 17.5% of the maximum single Age Pension rate. Currently, the cap rate is $10.43 per day.

Depending on your mum’s income, an income-tested fee may apply. This income tested fee reduces the Government subsidy paid to the HCP provider. The provider will charge the same cost for the approved level of support, however, your mum will pay a greater portion of the cost. An income tested fee is not payable if your mum’s income is less than $26,986. If your mum’s income exceeded this threshold but was less than $52,036, then the fee applicable would be 50% of the income in excess of $26,985 capped at a daily rate of $14.96 per day. If your mum’s income was greater than $52,036, then the fee would be 50% of the income in excess of $52,036 capped at a daily rate of $29.92 per day. A lifetime cap applies to income tested fees which is indexed and is currently $65,357.

Whilst the basic daily care fee is not means tested, there are a range of Financial Planning strategies that can be adopted to reduce the impact of the income tested fees. An HCP fee estimator and further information can be found on HCP can be found at www.myagedcare.gov.au

Q. How do we change a Home Care Package provider if we are unhappy with our current provider?

A. Before making a change you should check your HCP agreement to check if there are any special conditions such as notice periods and exit amounts.

You can search for alternative providers by using the My Aged Care website service finder or speak with My Aged Care on 1800 200 422 for assistance.

Compare the services and fees provided with those of your current provider including administration and case management.

Your current service provider are obliged to assist you to change providers and you must mutually agree to a date you want your care and services to end.

When you have agreed an end date with your current provider, contact My Aged Care and re-activate your referral code. You have 56 days from the end date to enter into a Home Care Agreement with a new provider. If you do not enter into a Home Care Agreement by this time, your home care package will be withdrawn and you will not be able to use your referral code.